Frequently Asked Questions
Everything you need to know about shopping with Saint and Sofia.
Where does Saint and Sofia ship from?
We ship our collections directly from our studios in London and our fulfillment centers in Europe and the USA to ensure the fastest delivery possible for our global customers.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link. You can use this link to monitor your parcel's journey in real-time.
Are your products sustainably made?
Sustainability is at our core. We use organic fabrics, minimize waste through smart production, and use eco-friendly packaging to reduce our environmental footprint.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I know which size to choose?
Each product page features a detailed size guide and fit recommendations. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific garment measurements provided.